Case Studies

These are just a few examples of services carried out for clients lately.

Service Quality Assessments for Financial Institution A

Service Quality Assessments (Via Mystery Shopping) of Ambience, Process and Staff in 268 branches of a financial institution across the South West, South East, South South, North Central, North West and North East zones of Nigeria

Service Quality Assessments for Pharmaceutical Retailing Company

Service Quality Assessments (Via Mystery Shopping) of Ambience, Process and Staff in 19 outlets of the company across South West, South East and North Central of Nigeria

Service Quality Assessments for Financial Institution B

Service Quality Assessments (Via Mystery Shopping) of Ambience, Process and Staff in 85 branches of a financial institution across South West, South East, South South, North Central, North West and North East zones of Nigeria

Installation Of Queue Management Systems for Telecommunication Company

Installation of Customer Flow Management System in Experience Centres across the federation

Queue Optimization
Staff Optimization
Customer Segmentation
Priority Routing
Feedback Assessment
Online Appointment System
Real Time Dashboard Monitoring

Installation Of Branch Optimization System for a Financial Institution

Installation of Customer Flow Management System in Regional Offices in North, South South, South West

Queue Optimization
Staff Optimization
Customer Identification
Real Time Dashboard Monitoring

Installation Of Automated Feedback Systems for Financial Institution

Installation of Customer Flow Management System in shops in Accra Ghana

Queue Optimization
Staff Optimization
Real Time Dashboard Monitoring
Customer Feedback

Research and Analysis for Telecommunication Servicing Company

Market study for new telecom product offering in five locations within Nigeria (Enugu, Abuja, Lagos, Kano and Port Harcourt)

Research and Analysis for Telecommunication Servicing Company

Customer satisfaction survey for a leading telecommunication infrastructure company

Research and Analysis for Print Media

Newspaper readership survey for leading print media in Nigeria

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