Hotels (Hospitality)

Faced with increasing competition, most hotels seek to consolidate and increase their market share by improving on their operational efficiency and service delivery to their highly esteemed customers.

CFS Service Assessment and Feedback frameworks provide hotels with good understanding of the needs, preferences, opinion, perception and expectations of their customers through interactions with both existing customers and potential customers of the organisation. Our Automated Feedback System can be used as Real-Time Guest Experience Management System for monitoring, measuring and control of Guest satisfaction, in-house/ hotel supervision and reputation management.

Our solutions for this industry are designed to Identify and prioritize the key opportunities and high-impact customer service areas for improvement in customer service delivery and business efficiency.